> ## Documentation Index
> Fetch the complete documentation index at: https://agenticbanking.backbase.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connector health and metrics

> Investigate the health and metrics of a single connector in the Banking OS Console.

When a connector needs attention, open its detail view to see how it's behaving over time. The metrics help you confirm whether a connector has recovered or narrow down where an issue started.

## Open a connector

To reach a connector's metrics, start from the dashboard:

<Steps>
  <Step title="Select a pack">
    On the dashboard, select the pack that contains the connector you want to review.
  </Step>

  <Step title="Select a connector">
    In the pack details view, select the connector. The console opens the connector's health and metrics.
  </Step>
</Steps>

<div className="web-image">
  <img src="https://mintcdn.com/ecosystems-documentation/fusLtBBHXARmVcvr/assets/images/banking-os-app/connector-metrics.png?fit=max&auto=format&n=fusLtBBHXARmVcvr&q=85&s=d5ee9f3544f7a0c6b3e54bbab3be66a1" alt="A connector's performance metrics, including total requests, average latency, uptime, and requests per second over a time range" width="1492" height="834" data-path="assets/images/banking-os-app/connector-metrics.png" />
</div>

<div className="web-image">
  <img src="https://mintcdn.com/ecosystems-documentation/fusLtBBHXARmVcvr/assets/images/banking-os-app/connector-metrics-activity.png?fit=max&auto=format&n=fusLtBBHXARmVcvr&q=85&s=b582bf65dae4a4cdf279b6988389634f" alt="A connector's average errors chart and activity log" width="2916" height="1766" data-path="assets/images/banking-os-app/connector-metrics-activity.png" />
</div>

## Understand the health status

Each connector carries one of three health statuses. The following table describes what each status means and the typical next step.

| Status | Meaning | Suggested action |
| :- | :- | :- |
| **Healthy** | The connector is running normally. | No action needed. |
| **Needs attention** | The connector shows warnings. | Review the metrics for unusual patterns. |
| **Urgent** | The connector has a serious problem. | Investigate right away and contact Banking OS support if needed. |

## Read the metrics

The connector view shows metrics over a time range, such as request volume and error rates. Use the metrics to answer questions like these:

* Did errors start at a specific time?
* Is traffic higher or lower than usual?
* Has the connector recovered after a change?

<Note>
  Metrics reflect the runtime you selected when you signed in. To review a different environment, switch runtimes and open the connector again. For more information, see [Sign in and select a runtime](/banking-os-app/sign-in).
</Note>

## When to escalate

If a connector stays **Urgent** or its errors keep climbing, contact Banking OS support. Share the connector name, the runtime, and the time range where you first saw the problem, so the team can investigate faster.

## Next steps

<Card title="Back to the dashboard" icon="arrow-left" href="/banking-os-app/dashboard">
  Return to the dashboard to review the rest of your connectors.
</Card>