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Banking OS documentation

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What do you want to build?

Customer and employee engagementInteractionOne customer model across bank systemsMemoryCoordination of workflows, AI agents, and employeesOrchestrationBank-defined authority for every actionAuthorityGoverned AI agents and modelsIntelligenceCore banking and third-party connectivityConnectivity

New to the platform? Start with the Banking OS layers to see how they fit together.

Banking OS extends the Backbase platform with infrastructure for AI agents that integrate with bank systems and run under governance controls. Digital Banking covers online and mobile banking, onboarding, employee workspaces, and marketplace capabilities. Banks run AI agents for customer servicing, sales, and operations in Banking OS, the operating environment for governed execution. Employees and agents collaborate on the same Unified Frontline (the Interaction layer in Banking OS). Customers use mobile, web, and conversational channels. This documentation covers the Banking OS Agent Platform, Banking OS Connectivity, Conversational Banking, and related runtime capabilities.
Banking OS replaces the Grand Central product. The connector, API, Connectivity, and Console documentation lives under the Banking OS tab.

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Useful pages

Use these pages to open the API playground, the Agent Platform, or connector setup:

API playground

Browse Banking OS unified API specifications

Agent Platform

Build and run AI agents

Get started with connectors

Set up your environment and deploy your first connector

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Banking OS layers

Banking OS comprises six sequential layers. Each layer describes a distinct job in governed agent execution. The following table shows where to find documentation for each layer: Banking OS applies models through Memory, Orchestration, Authority, Intelligence, and Connectivity.